We schedule our bookings at realistic intervals so we can be on time. To help us achieve this, you can ask for an extended appointment if you have a number of issues to discuss – the out of pocket cost (once you have claimed your Medicare rebate) is around the same as for a standard appointment. Despite the best plans, the nature of general practice is that problems may be more serious or complex than anticipated, requiring immediate attention and a longer “unplanned” appointment. Naturally we cannot guarantee to call you through at exactly the minute of your appointment each time, but we will do our best for every patient. Sometimes this means spending a bit longer with a distressed or very sick patient or dropping things to respond to a life threatening emergency (which happens about every 2 weeks in our practice). Your cooperation and support is appreciated.